Instant answers to frequent questions regarding bills, payments, moving, and account settings.
Frontier Utilities provides multiple payment options: Enroll in AutoPay for automatic monthly processing, pay over the phone by calling 1-929-593-3664, or mail your check to our Houston HQ at 5120 Woodway Dr, Suite 10015, Houston, TX 77056.
No! Your electric power stays continuous with zero interruption. The transition is handled electronically through your local utility provider (such as CenterPoint or Oncor) without any technician having to visit your home.
You can easily transfer your existing Frontier Utilities rate to your new address. Call our care line at 1-929-593-3664 at least 48 to 72 hours before your move-in date so we can schedule the transfer.
Power outages are maintained by your regional Transmission & Distribution Utility (TDU). If you are in Houston, call CenterPoint Energy at 800-332-7143. If in Dallas-Fort Worth, call Oncor at 888-313-4747.
New residential customers on eligible plans have 60 days from service activation to test their plan. If unsatisfied, you can switch to any other eligible Frontier residential plan with no early termination penalty.
Still have questions?
Our live customer support team is ready to assist you by phone.